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Got questions? We've got answers.
Do you accept checks?
We do not accept checks. We accept debit and credit cards.
How do I cancel my subscription?
You can cancel your subscription in your Outreach Digital account. Log into your account by going to digital.outreach.com Click your name in the top right corner and from the drop-down select Your Settings. Click Organizations and then the blue cog wheel next to the organziation you'd like to cancel. !(https://storage.crisp.c
Where do I buy a domain?
There are lots of domain providers. Some of the most popular are: Namecheap.com Hostgator.com Godaddy.com
I already have an Outreach Social account. Will I still have to pay?
No. Once your Outreach Sites account is created your subscription level will be changed to free and you will no longer be charged for the service.
How to Update Payment Information
You can update your payment information in your Outreach Digital account. Log into your account by going to digital.outreach.com Click your name in the top right corner and select Your Settings from the dropdown Click Organizations and then the blue cog wheel next to the organization you'd like to update payment informati
Will there be support?
Of course! Chat with our team live Monday-Friday, 8:30am-5pm MT in your dashboard on our website, give us a call at 800-991-6011, or send us an email at firstname.lastname@example.org. Our team is happy to help in any way we can.
How long will I get Outreach Social for free for?
As part of your Outreach Sites subscription, you’ll receive a free subscription to Outreach Social. As long as you subscriber, you’ll get this service for free.
What’s the difference between a domain and a website server?
There are two parts that make up a website- the server and the domain. The domain is how the internet knows where your website lives. The server is where it lives. Think of it like your domain name is your street address, but your server is the actual house. Your domain is managed through a third party and it is your responsibility to buy and keep your domain current. Social Reach Websites is only responsible for your website server, not your domain.
You can view previous invoices in your Outreach Digital account settings. Log into your account by going to digital.outreach.com Click your name in the top right corner and select Your Settings from the dropdown Click Organizations and then click the blue cog wheel next to the organization you'd like to download invoices for. ![
Can I add a subdomain?
Yes! Your Outreach Sites subscription includes your main domain and up to 2 additional subdomains. A subdomain could be something like preschool.yourchurch.com or youth.yourchurch.com To add a subdomain to your account, sign into your account digital.outreach.com Under Outreach Sites, click Add a New Website Select which templat
Reset Outreach Digital Password
If you need to reset your Outreach Digital password, you can do so in your account settings. If you have forgotten your password, please request a password reset on the log in screen or contact our team. Log into your Outreach Digital by going to digital.outreach.com Click your name in the top right corner and select Your Settings from the drop down !(https://storage.crisp.chat/users/helpdesk/website/86bb5b76-da00-48a2-976d-bc36423d6fda/67895772-a43a-48e5-8329-
What is a Social Schedule?
A Social Schedule is a pattern, schedule, or series of graphics your Facebook page will receive. Outreach Social customers receive one Social Schedule and Outreach Sites customers receive three Social Schedules. You can have unlimited amounts of Facebook Pages per Social Schedule. For example, if you manage three Facebook pages, you could connect all three pages to one Social Schedule. Each page would receive the same graphic every day.
How many Facebook pages can I connect to Outreach Social?
You can connect an unlimited amount of Facebook pages to a Social Schedule. Outreach Social customers receive one Social Schedule per account. Outreach Sites customers receive three Social Schedules per account.